Customer Experience Representative

Overview

The Customer Experience Representative is responsible for delivering exceptional experience to Midland Plastics’ valued customers by serving as a primary point of contact for customer service, inside sales, and order entry activities. This role plays a critical part in supporting sales growth within distribution plastic products and lower volume single solution manufacturing solutions while ensuring accuracy, responsiveness, and professionalism in all customer interactions. Operating within a manufacturing environment, this individual collaborates cross-functionally to meet customer expectations, streamline processes, and contribute to Midland Plastics’ continued growth and reputation for quality and service.

Essential Duties and Responsibilities:

Inside Sales & Growth Support

• Support and actively contribute to the growth of Midland Plastics’ distribution sales and lower volume single solution manufacturing by identifying opportunities to expand existing accounts and develop new business.
• Actively engage in outbound sales activities, including proactive phone calls and outbound email outreach, to generate new business and strengthen existing customer relationships.
• Take ownership of helping grow distribution plastic sales and lower volume single solution manufacturing through consistent pipeline development, follow-up, and customer engagement.
• Respond to customer requests for quotes, pricing, and product availability.
• Collaborate with sales and operations teams to meet customer delivery expectations and drive revenue growth.
• Proactively follow up on quotes, leads, and customer opportunities to increase conversion rates and revenue.
• Identify cross-selling and upselling opportunities aligned with customer needs and Midland Plastics’ product offerings.

Customer Experience & Service

• Serve as a primary contact for customers, providing timely, accurate, and professional communication.
• Build strong relationships with customers by understanding their needs and delivering consistent, high-quality service.
• Urgently resolve customer inquiries, issues, and complaints efficiently while maintaining a positive experience.
• Ensure all customer touchpoints reflect Midland Plastics’ commitment to excellence.

Order Entry & Processing

• Accurately enter and manage customer orders in internal systems.
• Monitor order status and coordinate with production, inventory, and shipping teams to ensure on-time delivery.
• Maintain detailed and accurate documentation of customer transactions.
• Ensure compliance with company procedures and quality standards in all order-related activities.

Operational & Administrative Support

• Assist in coordinating meetings related to engineered plastic component manufacturing, including scheduling, communication, and preparation when requested.
• Partner with internal teams, including manufacturing, engineering, and logistics, to support customer requirements.
• Contribute to process improvement initiatives that enhance efficiency and customer satisfaction.

Qualifications

• Minimum of 2 years of experience in customer service, inside sales, or order processing. Experience in a manufacturing or distribution environment preferred.
• Associate’s or Bachelor’s degree in Business, Sales, or a related field preferred.
• Strong communication and relationship-building skills.
• High attention to detail and accuracy, especially in order entry.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Problem-solving mindset with a customer-first approach.
• Proficiency with ERP/CRM systems and Microsoft Office applications.
• Team-oriented with the ability to collaborate effectively across functions.

 

Why You’ll Love Working Here:

• Comprehensive benefits package including:
• Medical, Dental, Vision
• Life Insurance & Disability (Short & Long Term)
• Additional Voluntary Benefit Plans
• 401(k) with Competitive Company Match
• Engaging company culture with team events and a family focused environment.

 

APPLY TODAY by uploading your resume and completing our brief 5-minute Culture Index survey at the following link: https://go.cultureindex.com/s/3F2D7E0000

 

This is not a pass or fail test, but rather a tool that helps us better understand how your work preferences align with the Midland Plastics team culture. 

If you experience any issues during the application process or simply have questions, feel free to contact the recruitment team at mp-hr@midlandplastics.com.

 

Apply Now Download Application